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Arkadi Shlimovich

WinSystemUptime permissions error

Question

Hi,

I have a number of servers on same network without domain. Because I don\'t work with administrator user I added permissions to WMI and DCOM for my user.

I have logs from all WMI services apart from WIN SYSTEM UPTIME.

I get warning :

No WMI data is being collected from ****

This started at 2014-12-26 11:14:30 GMT+02:00.

This means the LogicMonitor agent does not have permissions to collect data from LDS2, or the traffic is being blocked.

What can I to do to solve this issue?

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Hi Arkadi,rn rnIt looks like the hosts WMI counters might be corrupt. Running the WMI query Select * from Win32_PerfRawData_PerfOS_System is returning Empty result set.

Take a look at our help page on repairing counters for steps on how to fix this.rnhttp://help.logicmonitor.com/monitoring-with-logicmonitor/windows/troubleshooting-wmi-access/wmi-class-counter-inconsistent-corrupt-repair/rn

If we can help further with this hop onto chat or open a support request.rn rnKind Regards,rnPaul

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@Paul Hughes, @Arkadi Shlimovich - I am facing a similar issue. Using the data source 'WinSystemUptime' - if the collector is using a domain account, this source works fine. However, like Arkadi mentioned, if the collector is running as Local System, even having WMI permissions defined on the device, this data source will not work.

All other data sources which use WMI do work, including those that are explicitly looking for wmi.user and wmi.pass

Is there a way to get this working?

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