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citrix xen troubleshooter


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Thank you for your time reading this -- I have what feels like a newbie question. I am following the article here:  https://www.logicmonitor.com/support/monitoring/os-virtualization/citrix-xenapp-xendesktop-monitoring/

 

I have given the appropriate permissions. I have set the xen.user and xen.pass on a citrix device group folder, the below ddc folder created, and even directly on the node. I am still getting a warning these values arent set and i am unable to connect/get data. thoughts?

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