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Simon

Integration with Autotask - Ticket Closure

Question

Hi all,

I seem to have the same problem with a ticket that has been created in Autotask by an alert on LogicMonitor. When the alert is cleared the integration should send a closer message to Autotask but I am getting the following HTTP response:

Server Error in '/ATServices' Application.

The user account has been locked.  Please see your Autotask Administrator for details.

Not sure why but the account becomes locked when LocigMonitor tries the close the ticket off within Autotask, I have tried unlocked the account to try again but the same thing happens any ideas what I am doing wrong?

I have checked the payload and it all looks correct as the ticket is created but just will not close the ticket.

Any ideas or help would be appreciated 

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Ok I am updating this in case others have the issue, it was the integration that was not working correctly I had to create a new integration and move the chains over to the new one before deleting the older one. Best people to chat to are the LogicMonitor support they know what they are doing and have got a few examples of this from before

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