• 0
Sign in to follow this  
SarikaA

ServiceNow integration with slack

Question

Hi Folks,

I am a new to ServiceNow recently completed ServiceNow Certification.

I got some trouble, I need to integrate servicenow with slack which helps to send high and critical P1 alerts to a slack channel.

I am looking for possibilities that can be done to get the serviceNow integrated with slack.

Any ideas / suggestions?

Thanks in Advance

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

We went the pricey route and use PagerDuty to act as a middleman. This is largely something we did because this functionality wasn't supported out of box. 

It does look like the ServiceNow-Slack integration is available now, if you're on Kingston and have the IntegrationHub module--https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/integrationhub/reference/slack-spoke.html

The company I work for just deployed Kingston and I'm told the module is available (but not deployed). So I have some "fun" times ahead championing this internally. 

 

Share this post


Link to post
Share on other sites
  • 0

This may not meet all your requirements, but another way to think about it.  LM integrates with both SNOW and Slack, you could have your escalation chains simultaneously create a SNOW incident and post to the Slack channel for those Critical alerts.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this