Aaron

Un-Acknowledge Alerts

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We would like to request that there be a means to un-acknowledge alerts without having to disable alerting on the device in order for the alert to retain the original time stamps.  

Thank you.

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On 6/30/2017 at 7:25 PM, Aaron said:

We would like to request that there be a means to un-acknowledge alerts without having to disable alerting on the device in order for the alert to retain the original time stamps.  

Thank you.

Hi Aaron, 

 

Have you been able to achieve this?

 

We want to implement the same thing. 

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I've also requested this in the past. And, I also have need to be able to do it via the API, for example, when our workflow detects a ticket has been closed but the alert remains.

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This is great! The more customers pile onto features, the easier it is for the product team to prioritize new features like this.

FWIW: if it's implemented at all, it would be through the API first as our GUI uses our own API calls to do everything we do in the GUI.

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Another request for this.  We sometimes get things acknowledged on accident in bulk and it would be great to be able to reset those.

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