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  1. We would like to see a ##STEP## variable in the template. It is difficult to determine which part of the site is down by reading the email alert. Current variables in Services Overall Alert template are: Subject ##LEVEL## - ##SERVICE## gets ##VALUE## in ##CHECKPOINT## since ##START## Body Service: ##SERVICE## Checkpoint: ##CHECKPOINT## Description: ##DETAIL## There is the ##URL## variable but it only reflects the main page, not any of the steps.