We would like to see a ##STEP## variable in the template. It is difficult to determine which part of the site is down by reading the email alert. Current variables in Services Overall Alert template are:
Subject
##LEVEL## - ##SERVICE## gets ##VALUE## in ##CHECKPOINT## since ##START##
Body
Service: ##SERVICE##
Checkpoint: ##CHECKPOINT##
Description: ##DETAIL##
There is the ##URL## variable but it only reflects the main page, not any of the steps.