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  1. Helping us to help you Our job here at Logicmonitor technical support is to help you in your day-to-day work. Whether your report isn’t emailing out, a device is not responding to WMI or you don’t understand why a particular alert is occurring – we’re here to help. But when you submit a ticket it is usually in a queue, being British I love queues! But the support team hate making people wait so anything we can do to make the queue smaller means you must wait less for a response. So here are some tips to help us help you faster. Write a Descriptive Summary