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Showing results for tags 'connectwise'.
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Multiple API Request Actions per Event/Status Change
ClintBergman posted a topic in Feature Requests
I have come across this issue a few times now, and feel it's worth bringing up. A major roadblock to making our integrations (with major platforms like ConnectWise) work the way we want them to is the limitation of only being able to make a single API request per event/status change/etc. One example - we want to be able to insert the "Acknowledged" notes when an alert (or several) are ack'ed in LogicMonitor as a service note to the corresponding tickets in ConnectWise AND update the status of the ConnectWise ticket to 'In progress'. That requires 2 API calls: one (which is the default f -
PropertySource to retrieve the ID of a matching Configuration (CI) in ConnectWise. LM Locator: YR77GF
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I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich
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Hello, Would it be possible to add another field under ConnectWise Priorities for something like "Informational"? You have Critical, Error and warning. It would be nice if there was a fourth called something like Informational. Even if it was down the road.
