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  1. The SLA report does not have an option to include information about SDT if the event is in the past. Since reports are often developed to look at sla information post-event it's imperative that report columns be added that reflect historical SDT info as well. I recommend not just including the sdted field to indicate whether or not the alert began in a SDT window, but to instead add a new field/column for % in SDT or SDT Duration that provides an indicator as to how much of that alert's period was happening in a SDT window. Example: Planned maintenance window is 2-4. IT change