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  1. Thanks to Dave Femino with our Product Management team for stopping by with a demonstration of our new LM Logs search capabilities! Please fill out our survey to let us know how much you like our webinars. Here's a list of the questions asked and the times when they were asked. Q: [17:01] Very cool. Will those Aggregates be available as widgets to put on a dashboard?with the login issues that plagued many services providers today. is there a secondary portal we can access like tenantname2.lm... Q: [21:58] Unrelated to logs: Wondering if there is a way to do reporting on configs? Like an aggregate of a specific config for many resources OR all resources that have a specific string in a config, etc. I guess the other use case was having a way to aggregate a small config from many devices into a report. I didn't see that within reports but was hoping there might be some roundabout way to do it Q: [26:54] (This is long so if you want me to verbalize it I can.) We have some DataSources where the Collect script fails to run successfully, and in the Raw Data we get No Data for some DataSources and _no rows at all_ under Raw Data for other DataSources. In each case there are Datapoints which are set to raise an Alert for No Data, but that's not happening - apparently because the script is abending instead of completing. I've developed a work-around for custom DataSources, but we don't want to have to customize ones with this issue that are coming from the Core Repo. Any suggestions? ("Please contact Support" is an OK answer!!!) Q: [33:09] with the login issues that plagued many service providers today. is there a secondary portal we can access like tenantname2.lm...? Q: [34:20] Is this discussion a logging only or can we address alert levels and escalation chains? Q: [34:35] any plans on updating the mail lib Q: [35:15] I may need to verbalize my situation. I have multiple levels od support and need to direct alerts to 1st level for 30 minutes, ect Q: [44:08] Any plans to incorporate iperf or any other bandwidth testing tools into the collector? Anything that you can run on a Collector you should be able to wrap in a script, and then call that script from a DataSource. We're doing that with great success - although not the tools you mention. Do you have a link or example that explains this process more? Q: [46:35] can an event source output an info level alert. so far only warning (yellow) show up in my event source widget. Q: [47:40] I think I fully understand how Custom HTTP Integrations work, in that they originate from the LM infrastructure and not from Collectors. We would like to be able to have an Integration (or the functional equivalent of one) send the outbound HTTP/HTTPS call from an internal Collector instead. Any thoughts on something like a custom DataSource which could trigger a webhook, originating from a Collector? (I think such a DS would have to poll the Alerts API which might not scale well.) Q: [49:36] Is there any DataSource available for tracking Santa? Seriously though, is there a master go-to list of any / all public & private LogicModule collections that are not in Exchange? Post webinar note: Stay tuned here. I found some stuff and want to play around building what i can build. There may even be a blog post coming.
  2. Thanks for attending today's webinar. Please fill out our survey.
  3. Thanks for attending today's webinar. Please fill out our feedback form here.
  4. 27th APRIL 2022 - APAC Open Office Hours : How to add devices in LogicMonitor ? Managing AWS and Azure devices using Tag Filters . Managing Alerts on Eventsources . Please fill out the survey
  5. The 3/30 webinar had questions about: Alert rules Alert tuning DataSources Vs. ConfigSources and one at the end that we were not able to answer. (The answer was StackStorm! The recording: Please fill out the survey:
  6. Thanks for attending today's webinar. Please fill out our feedback survey. Questions asked: [2:00] How can I use LM for billing purposes? CLient wants to know what the total throughput is on a network interface per cycle/month ie 50 Gbps or 10 Tbps. I was thinking about converting the inOctetxt to a counter. sorry, dont need a rate. what you have done is perfect can you do 95th percentile? can you talk around the use fields in that report? start, end, max, = change% ? is this between periods or between the previous report? [9:52] Have you any experience of calling credentials e.g. SNMP v3 from an exteranl password manager e.g. 1password? [11:23] Is there a way to stop auto discovery of resources from within Azure within Logic Monitor or AWS [15:19] I asked on the forums about manual topo mapping. The last time you recored this, it seems a piece was cut off. I built out the mario brothers world sample, but could not quite figure out all the steps such the actual linking database. I want to manually link multiple ping-multi instances (ran from the collector) to be dependant on a specifc router/interface status. So that will be instances being dependant on datasources. what is the 2nd method to get an erID allocated? [28:24] is any Data Source available to monitor HA WLC failover? [30:44] is there a way to show datasource counts as a big number? I.e. count the numbner of ping multi? I will try to post these datasources here soon. [33:28] I have a question about cluster alerting, have you been able to pass through a custom attribute into ServiceNow using the alert integration? Its an inherited field going to a custom field in ServiceNow Been playing around with the attributes n the ServiceNow intergration, just haven’t found the correct source field in LM yep, the mapping in ServiceNow isnt’ really an issue, its more the LM side [39:02] Since the new Network Interfaces ds was release (repalce interface 64) our alerts increased ny 1000s. mostly warning, interface status and flaps. Was it just me or did this happen to others? Still working through this. Thanks - I might need to use filters here to monitor critical interfaces only. Lots of end user ports that are not critical. [47:36] Are there any plans to release the capabilty to use Instance Descriptions more extensively in your portal? I want to be able to search for. description oin the rousources tab. I also want to be use these descriptions in widgets (DSIDESCRIPTION). Limited support for this currently.
  7. Thanks for attending today's webinar! Please fill out our feedback survey here. Questions : (1) How can we check for Interface Utilization on Devices ? (2) How do i access Training Resources/Videos ? (3) How can we change Collector Size in LogicMonitor ? (4) How to increase or decrease Polling Cycle for Datasources ? (5) How to manage Historical Data in LogicMonitor ? Thanks
  8. Thanks for attending today's webinar! Please fill out our feedback survey here. Q&A transcript will be posted soon.
  9. Thanks all for attending today's webinar. Please consider filling out our feedback survey to better adjust the schedule, topics, and presentation of our Live Training Webinars. Here's the replay from today's webinar: Questions asked during today's webinar: [1:24] can you show me how to create a noc view to show domain controllers and their uptime [6:30] SNMP: What is the status of a possible MIB import facility being developed? Adding all different OIDs is a lot of work... [9:44] how to setup email notifications only for high severity issues, eg ping loss [15:44] it is my understanding you can't un-acknowledge an alert.... is that correct? [17:29] is there a limit to how many collectors we can have, also is installing a collector just running a simple exe [26:40] Is there an easy way to create report on devices and their communication/status - what im looking is report by type of devices and specific detailis like os level /patching. Or issues with specific puller to be know if it works or never worked and need to be disabled. like for cisco or palo alto OS level so I will know if they require patching [41:26] Can I turn off WMI automatically for f.i. Linux devices? Add the NoWMI to the hasLinux() group? I have configured wmi credentials on the whole NOC...I probably want to move the credentials elsewhere...
  10. Thanks for joining us for our US office hours. Below is the recording. We covered the following: Job Monitors Auto-balanced Collector Groups: how do devices move when collectors go down? Config backups Is it possible to group or sort devices by time added? Veeam Setup Collector - device link Veeam - dynamic groups and applies to Property autocomplete Interface status filtering - By interface, or by trigger interval Website Checks by IP address or FDQN Datasource updates
  11. Thanks all for attending today's EMEA office hours. Please consider filling out our feedback survey. I'm posting the recording now and hope to have the Q&A transcript posted later today or early tomorrow.
  12. Thanks for attending today! Please fill out our feedback survey to help us keep programs like this going! Questions asked during this webinar: [1:25] I recently discovered that a couple of our Collectors in a couple different ABCGs are provisioned with more memory than the others, so I bumped those with 16+ GB up to X-Large while the others are still Large. Is this a Really Bad Thing? I couldn't find anywhere in the docs that talks about good-or-bad for mixing Collector sizes in a Group, only that the versions need to be the same. Thoughts? Oddly, the one I made X-Large has the least Instances!! It's been running for more than a month that way. Does the load-balancing not happen based on CPU and/or memory load? D'oh! Got it now. I need more coffee apparently. Thanks!!! 😃 [5:55] In the SNMP_Network_Interfaces datasource, why is ifindex written into the instance name? If the interface index changes (on a device reboot for example), the instance will become stale. but the port is different? We get duplicate instances when they forget to turn on the index persistance. Usually it clears up if we remove them all and re-discover yeah thats what we noticed, thanks [10:17] We are currently set up with one local collector per site. All these collectors are set up to have their failover collector be the main" one at our main site. The problem we're running into is that when the Internet connection at one of the branch sites goes down, we fail over to the main collector at the main site and then get a ton of alerts about sites at the remote site being down. Is there any way to avoid these alerts? Hope this makes sense. I forgot to mention that we have VPN between the main site and the branch sites Okay thanks for the info [18:19] Follow-up question to my previous main/remote site collector issue. Is there a way to have failover collectors that require manual fail over (vs. automatic)? Okay makes sense. But failing back would be tough because we would have to pick and choose which devices to fail back to the remote site right? [Answered after webinar: Yes, you'd have to maintain that mapping back to the original collector. Naming standards might help with that.] [12:25] Is there a way to do SDT for just the weekend days? We have a need for SDT for servers in Azure that we take down starting at 8:00PM on Friday until 8:00AM on Monday. So alerts will go for those 15 minutes then? [16:00] We have a LM web site monitor that monitors an https: connection to an Apache Web server instance. Each monitor attempt generates a pair of entries in the web server's error log Error occurred during SSL processing, error = 406. SSL initialization operation failed, return code error = 3426. Is there a setting we can change on LM to prevent this? SSL is "required" for this instance [20:10] Apologies if this was already covered, but how do I import a MIB file? I have my watchdogs monitored but none of the SNMP attributes show up. [22:43] I have a weird and hard-to-explain thing. Mind if I verbalize the question? It's about an EventSource and the size of the data it's putting into the ##VALUE## Alert Token. [27:28] I sometimes get alerts for System Event Log Errors. The Datasource can be modified to exclude a specific event ID. I do not want to modify the Datasource. Can an event ID be excluded for individual resources (servers)? Also, I have modified the filter for some event ID's. If I install an update, will I lose my custom entries ? Am interested in doing it at the group level. where did you go for applying at group ? [33:04] We have a customer (we're a sort of MSP) where they want to have custom Thresholds and/or Alerting on/off for individual Instances of NetApp Volumes. Since Instances in this DS come from Active Discovery, I believe the only way to have per-Instance settings is to have an external script do that via API. Is that correct? [37:07] If nobody else has questions, is there anything new / cool you want to show from v160 or v161? [39:36] Is there an easy way to monitor servers for Missing Windows Updates? How about expiring SSL Certificates? @Nick the relatively new DS "SSL Certificates" lmLocator: J3K9WC is actually so good at finding services with certs that we have found things using certs we didn't even know about!! We use that Windows Patches Needed and it's AWESOME. We use the Windows Patches needed datasource and it works great. The limitation is that your server must be able to hit the MS Update websites. It won't work if your servers use WSUS / cant hit MS Update. We have wmi.user on most of our servers Locator code for _Windows patches needed DataSource: N7R7YZ [43:07] From the v161 release notes: LogicModule Snippets "Snippets are pieces of reusable code that enable quicker updating of modules, consistency across suites, the ability to use classes when developing modules, and more. Module snippets are stored and automatically distributed to Collectors every 24 hours. Support for snippets requires Collector version 30.000 or higher." there is a module in the release as well that references it Cisco UCS (1 Module Snippet) "The request body for login has been updated to accommodate double quotes in passwords." [43:54] I have not used a script from the community before, would it be possible to walk through using the N7R7YZ ? [48:02] What is the best practice for keeping these DataSources Updated? Does everyone simply update all of them on a scheduled basis? Never update? Our CSM got us a limited-use "sandbox" portal, where we import all new modules as soon as they are released, then after evaluation we bring them in to the prod portal. It's manual, but there are some API endpoints that might work. We do it manually because it's so quick to do with practice. One tip for module updates: When you look at the "diff" in the UI for an update, it's structured JSON for old and new. You can pipe JSON through "python -m json.tool" to sort it, and then you can do a standard command-line "diff" to see what changed in a way that's more clear than the UI sometimes! [54:05] Since nobody has entered any more serious questions.... Just curious... Do the LM developers ever sneak out "easter eggs"? Case in point I have written some custom scripts which include fun stuff in the HTTP headers.
  13. Thanks to everyone that joined yesterday's office hours webinar! Please take a moment to fill out our feedback survey. Here is a copy of the recording.
  14. Thanks for attending our webinar! Please fill out our feedback survey to help us continue providing programs like this. Q: I can see that LogicMonitor works a lot by polling information from devices but what if I was looking for a way of just receiving for example SNMP traps and manipulate them into showing me some relevant information by mapping those OIDs with a meaningfull message. Is this possible? A: [0:25] Links provided via chat:
  15. Thanks for attending! Please fill out our feedback survey here. Questions answered during this session: Q: [7:40] We have a directory underneath agent/bin. It’s the scripts directory. All else is owned by logicmonitor.logicmonitor. The scripts directory is owned by root.root. Any problems with that. I think they’redd all marked as executable by all. But directory ownership might prevent logicmonitor from putting a script onto a collector I’d guess. /usr/local/logicmonitor/agent/ Q: [14:57] Process running as root vs. logicmonitor user, is that a problem? Would upgrades work? Q: [20:00] Collector installation requiring writing to the sudoers file. Ours is tightly controlled, what problems might we have?grzz Q: [23:48] What is the risk of having different version Collectors in an ABCG during an upgrade? Q: [not on recording] How far can you back-level collector versions? I’ve seen that you can go back one at least available from the Manage button. A: You can only download and install the versions that are available.
  16. Please consider filling out our feedback survey:
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  18. Thanks to all the participants! Here's a survey, let us know how you liked it:
  19. We discussed basic alert tuning, very-advanced level alert tuning, datasource importation, working with support, and a little bit about account organization. Thanks to all the participants! Here's a survey, let us know how you liked it:
  20. Here's the recording of today's webinar. Please consider filling out our feedback survey. Question index: 2:38: are there any pros / cons for using Linux based collectors ? 6:13: Are there any issues running the Collector on a server providing other services (WSUS for example), or should it be standalone? 11:30: Are there any automation possibilities? For example, if a service stops on a Windows server, is there a way LogicMonitor can try to restart the service? Linked Github repo here 17:23: Is there a way to monitor the underlying Azure infrastructure, not our components but the Azure components on which they run? 21:37: Is there any way to see if other customers are exporting data from LogicMonitor to view the data in another system? Grafana? PowerBI? LM API documentation here Webinar schedule for 2021 Main Community Home page 38:12: Is LM Logs a part of LogicMonitor, or is it an external tool we'll have to buy? LM Logs Main Support Documentation 40:08: can you show how to tweek/change anomality part for logs or it can be done?
  21. Today's questions were about embedding dashboards or widgets and feature requests Participant survey here:
  22. Thanks to those who attended the office hours Q&A webinar today. Please use this link to submit your feedback! Here is a copy of the recording:
  23. 6:30 Q: Can an alert be un-acked using the API or an integration? A: No, an alert cannot be un-acked. In the logicmontior platform an ack is interpreted as taking ownership of an alert. It may be possible to use an SDT instead of an Ack, but I do not believe this is possible using a bi-directional integration. 12:30 Q: I would like to create a widget that includes storage metrics but the percentage does not provide enough context. A: Let me explain where the data comes from and demonstrate the table widget and some of its capabilites 28:45 Q: We have a topology issue where certain VMware entities are not showing up properly in topology maps A: An explanation of how Topology Works (ERIs, TopologySources, etc) and a description of some basic troubleshooting techniques 47:15 Q: How might I audit the ability of a role to access a particular resource A: Either the role report through a manual process, or use of the api to match users roles, groups, and devices. API docs for the relevant objects here: Please fill out our webinar survey
  24. Thanks for attending this morning's EMEA Office Hours session. Please provide feedback by answering a few questions for us. Here's the recording: