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  1. Thanks for those that attended todays Webinar . Please consider filling out our feedback survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-10-13&entry.2116906043=APAC
  2. Thanks for attending! Please fill out our feedback survey here. Questions answered during this session: Q: [7:40] We have a directory underneath agent/bin. It’s the scripts directory. All else is owned by logicmonitor.logicmonitor. The scripts directory is owned by root.root. Any problems with that. I think they’redd all marked as executable by all. But directory ownership might prevent logicmonitor from putting a script onto a collector I’d guess. /usr/local/logicmonitor/agent/ Q: [14:57] Process running as root vs. logicmonitor user, is that a problem? Would upgrades work? Q: [20:00] Collector installation requiring writing to the sudoers file. Ours is tightly controlled, what problems might we have?grzz Q: [23:48] What is the risk of having different version Collectors in an ABCG during an upgrade? Q: [not on recording] How far can you back-level collector versions? I’ve seen that you can go back one at least available from the Manage button. A: You can only download and install the versions that are available.
  3. Thanks for attending! Please fill out our feedback survey here. Questions asked: Q: What is the difference between collect every ?? and Discovery Schedule?? Are these both polling? [Answered at 24:51] Q: What scripting languages can be used with LogicMonitor. I saw groovy but is there support for python and others? [Answered at 26:26] Q: Is there a way to just send data output from scripts in json or XML and feed it directly (obviously you need some way to tell LM how to decode it) [Answered at 29:12] Also asked through the chat (sorry I didn't see this during the webinar, I don't often get the messages in the chat until after the webinar is over): I am responsible for reporting on data gathered by the collectors. I am having trouble find the reports I need to create. When I go into Logs I do not see any data. Q: How does one export the threshold configuration for all devices? A: Through an Alerts Threshold Report. Q: How does one gather database uptime/availability per month? A: Through a Resource Metrics Trends Report. Requires that you be monitoring the uptime of the database. You can summarize the entire timeframe of the report by choosing the sum or average (depending on if you're measuring uptime in seconds or percent). Q: How does one gather worst performing queries/transactions in a database per month? A: This kind of data isn't well monitored by a poll/response type monitoring solution. Instead, you might consider our Application Performance Monitoring capability (reach out to your CSM for details) or possibly Push metrics. Q: How does one gather device uptime/availability per month? A: Through a Resource Metrics Trends Report. Requires that you be monitoring the uptime of the device. You can summarize the entire timeframe of the report by choosing the sum or average (depending on if you're measuring uptime in seconds or percent). Q: How does one gather average and spike for CPU and memory per month? A: Through a Resource Metrics Trends Report. Requires that you be monitoring the CPU/memory of the device. You can summarize the entire timeframe of the report by choosing the max and average CPU/memory utilization Q: Can some roles prevent one from gathering data/running reports? A: Yes, a user's Role must have the "Manage" capability on at least one group in order to create/modify reports in that group.
  4. Please consider filling out our feedback survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-08-25&entry.2116906043=US/Americas
  5. Please consider filling out our feedback survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-08-25&entry.2116906043=EMEA
  6. Thanks to all the participants! Here's a survey, let us know how you liked it: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?entry.2118543627=2021-08-25&entry.2116906043=APAC
  7. We discussed Product Overview including Collectors , Adding devices and Group Structures and Dashboards Thanks to all the participants! Here's a survey, let us know how you liked it: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?entry.2118543627=2021-08-11&entry.2116906043=APAC
  8. We discussed basic alert tuning, very-advanced level alert tuning, datasource importation, working with support, and a little bit about account organization. Thanks to all the participants! Here's a survey, let us know how you liked it: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-07-28&entry.2116906043=US/Americas
  9. Here's the recording of today's webinar. Please consider filling out our feedback survey. Question index: 2:38: are there any pros / cons for using Linux based collectors ? 6:13: Are there any issues running the Collector on a server providing other services (WSUS for example), or should it be standalone? 11:30: Are there any automation possibilities? For example, if a service stops on a Windows server, is there a way LogicMonitor can try to restart the service? Linked Github repo here 17:23: Is there a way to monitor the underlying Azure infrastructure, not our components but the Azure components on which they run? 21:37: Is there any way to see if other customers are exporting data from LogicMonitor to view the data in another system? Grafana? PowerBI? LM API documentation here Webinar schedule for 2021 Main Community Home page 38:12: Is LM Logs a part of LogicMonitor, or is it an external tool we'll have to buy? LM Logs Main Support Documentation 40:08: can you show how to tweek/change anomality part for logs or it can be done?
  10. We covered the basics of alerts and alert routing https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-07-14&entry.2116906043=US/Americas
  11. Today's questions were about embedding dashboards or widgets and feature requests Participant survey here: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-06-30&entry.2116906043=EMEA
  12. Thanks to those who attended the office hours Q&A webinar today. Please use this link to submit your feedback! Here is a copy of the recording:
  13. Thanks for attending today! Please fill out our feedback survey to let us know what topics we should cover.
  14. Thanks to those who attended yesterday's product overview training! We rely on your feedback to help gauge interest in our webinars and the value they provide, so please take a moment to fill out our survey. https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-06-02&entry.2116906043=US/Americas
  15. 6:30 Q: Can an alert be un-acked using the API or an integration? A: No, an alert cannot be un-acked. In the logicmontior platform an ack is interpreted as taking ownership of an alert. It may be possible to use an SDT instead of an Ack, but I do not believe this is possible using a bi-directional integration. 12:30 Q: I would like to create a widget that includes storage metrics but the percentage does not provide enough context. A: Let me explain where the data comes from and demonstrate the table widget and some of its capabilites 28:45 Q: We have a topology issue where certain VMware entities are not showing up properly in topology maps A: An explanation of how Topology Works (ERIs, TopologySources, etc) and a description of some basic troubleshooting techniques 47:15 Q: How might I audit the ability of a role to access a particular resource A: Either the role report through a manual process, or use of the api to match users roles, groups, and devices. API docs for the relevant objects here: https://www.logicmonitor.com/swagger-ui-master/dist/ Please fill out our webinar survey https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-05-26&entry.2116906043=US/Americas
  16. Thanks for attending this morning's EMEA Office Hours session. Please provide feedback by answering a few questions for us. Here's the recording:
  17. Participant Survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2021-05-12&entry.2116906043=US/Americas Webinar Q & A 0:30 Question: How do I handle Syslog and Traps in conjunction with Auto Balanced Collector Groups? A: We generally try to make it so that traps are unnecessary by polling for most of the data you'd need. If traps or syslog are necessary, it's likely that statically assigned collectors are necessary. It's possible if you're using LM Logs to capture these flows on dedicated collectors. 22:00 Question: Please demonstrate Safe LogicModule Merge in the exchange Answer: We showed a few things; note that the LM exchange is about to be changed 32:15 Question: Is it possible to add scripted text to a dashboard Answer: There are several potential ways to make dashboard text dynamic. Text widgets are actually in HTML and can be worked with programmatically. It's also possible to use the HTML widgets to embed content from other web services. 39:30 Question: How do I write efficient groovy scripts for data collection? Answer: We give a quick rundown of some good coding practices, including using BatchScript for collection.
  18. Sorry folks, I inadvertently paused the recording at the start of the webinar and it remained paused for the entirety of today's webinar. We don't have a recording of today's session. You can access a few of the past sessions (which cover the same content) here, here, and here. There was a question about time based escalation chains. The official documentation for this feature is here. Look for "Create time-based chain". I mentioned a community developed solution. That can be found here. There was also discussion about our YouTube channel. That channel is here.
  19. Make plans now to attend this month's Office Hours webinar. In addition to our usual open Q&A, we will be pleased to have Chris Sternberg and Brian Gladden, product managers at LogicMonitor give us an update on the newest product features released around our Alert UI improvements and Cloud Exchange and SaaS monitoring. Then, if you have questions about how to best use LogicMonitor, our experts will be live to answer your questions. There are no planned topics as this webinar is a true office hours. Bring your coffee and questions! Register now!
  20. 3:30 Auto Balanced Collector Group: planning for large distributed environment 10:00 Collector analytics 15:00 Monitoring feeds using scripted EventSources 21:00 Auto Balanced Collector Group Continued 40:30 Website checks 51:00 SLA feature request and feedback 58:30 AWS filters using tags Please fill out a feedback survey
  21. We wanted to call special attention to this month's last-Wednesday webinar as it will be slightly different than our normal Office Hours. We will still have a Q&A section, but before we get to the questions, we'll have @Sarah Terry, Sr. Director, Product Management on the webinar to present a new segment called "What's new at LM?" She'll be talking about LM Logs, our new log analytics feature. Register here then bring your coffee and questions!
  22. Thanks to everyone for joining today's webinar. Please feel free to provide feedback about the webinars here. Here's the recording of today's webinar where we discussed the new SNMP_Network_Interfaces DataSource. We covered some advanced use cases and general strategies around migrating from the old (eventually to be deprecated) DataSource to this one.