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  1. At LogicMonitor, we recognize that your business and infrastructures are under increased strain due to COVID-19. To assist you in monitoring your vital infrastructure, we would like to personally invite you to join us at 11am PST, Wednesday, August 26th, for another Live Training Webinar Office Hours. Have questions about how to best use LogicMonitor? LogicMonitor experts will be live to explain best practices and answer your questions. Register now!
  2. New to LogicMonitor? This webinar is designed to help new users get their bearings and become familiar with LogicMonitor and its UI, terminology, and basic workflows. Our training team will offer Q&A and help set you up for success with LogicMonitor! Webinar starts at 11:00 AM Pacific/1:00 PM Central. Register here.
  3. At LogicMonitor, we recognize that your business and infrastructures are under increased strain due to COVID-19. To assist you in monitoring your vital infrastructure, we would like to personally invite you to join us at 11am PST, Wednesday, July 29th, for another Live Training Webinar Office Hours. Have questions about how to best use LogicMonitor? LogicMonitor experts will be live to explain best practices and answer your questions. Register now!
  4. LogicMonitor experts are live to explain best practices and answer your questions. There are no planned topics as this webinar is true office hours. Bring your coffee and your questions! Webinar starts at 11:00 AM Pacific/1:00 PM Central. Register here.
  5. FYI, even though there is registration open for the Aug 12 webinar, there will be no webinar held this day. This was a glitch with the system that we are working to resolve.
  6. Back at it again, we're having another Live Training Webinar to introduce some new functionality in your LogicMonitor portal. We would like to invite you to join us at 11am PST (1pm CST), Wednesday July 22nd, for another "What's new at LogicMonitor" webinar. This release is all about our Early Warning System with phase two of the Dynamic Thresholds feature. Specifically, you'll learn how you can reduce the administrative overhead of tuning alert thresholds while still getting alerts for the right metrics at the right time, in many cases with issues being caught sooner and more accurately. Register here.
  7. LogicMonitor experts are live to explain best practices and answer your questions. There are no planned topics as this webinar is true office hours. Bring your coffee and your questions! Webinar starts at 11:00 AM Pacific/1:00 PM Central. Register here.
  8. July 8 - LogicMonitor Basics Webinar - This webinar will help you get you started on the LogicMonitor UI, terminology, basic workflows, key features, and leave time for Q&A. Webinar starts at 11:00 AM Pacific/1:00 PM Central. Register here.
  9. FYI, even though there is registration open for the July 1 webinar, there will be no webinar held this day. This was a glitch with the system that we are working to resolve.
  10. At LogicMonitor, we recognize that your business and infrastructures are under increased strain due to COVID-19. To assist you in monitoring your vital infrastructure, we would like to personally invite you to join us at 11am PST, Wednesday, June 24th, for another Live Training Webinar Office Hours. Have questions about how to best use LogicMonitor? LogicMonitor experts will be live to explain best practices and answer your questions. Register now!
  11. To assist you get the most out of your LogicMonitor, we would like to invite you to join us at 11am PST (1pm CST), Wednesday June 10th, for another LogicMonitor Office Hours. This week's session will highlight a new feature, just released: LM Exchange. Join the LogicMonitor training team as we detail some of the cool new functionality rolling out for the LogicModule Exchange. A Q&A will also be available time permitting. Please use the link below to register: https://logicmonitor.zoom.us/webinar/register/6215880871322/WN_kBPpRBuZR3W3as2PcvYjcA Hope to see you there!
  12. You can view the May 27th recording here: We'd love your feedback, so please take a moment to respond to our survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2020-05-27 We'll be having another Live Training Webinar in two weeks (and if you've watched the video, you might be able to guess the topic). Register here. All of the questions were answered in the video, so please watch the recording. The questions are listed here in the same order asked for search-ability: I want to know about the Datasources configuration. How to do it. I want to know about the integration between the alerts and auto-ticketing hi Stuart, is there any report available OOB similar to a heatmap in CAPC? Also, what's the best way to get an Availability/Reachability SLA report for multiple remote locations? Hi Stuart!! We have had Collector load (overload!) issues off-and-on for quite a while. The biggest challenge is usually about how to track down which DataSource (or family of DataSources) is impacting a set of Collectors. Do you have any tips / tricks on how to drill down from a Collector overload condition to find out what exactly is generating the overload? is it possible to group interfaces from different devices? For instance, if we have 100 remote locations with 2 internet circuits each, can we group those 200 internet circuits into a single group so we can easily identify the port where circuit is terminating instead of navigating to different location and then trying to find where the circuit interface is? how can i protect my system from blowing up after upgrading datasources? i have some exclusions and "tweaks" to some of them. for example, i exclude the vmware host level vm disk space check because vcenter also does it. when i upgrade datasources, it adds back the defaults which causes be to get hundreds of alerts that were excluded previously a confusion/question related to netflow - as opposed to NFA, in LogicMonitor, netflow is shown at device level instead of interface level. So if we have flow export configured on multiple interfaces from a single device, would that show aggregate of all interfaces? this might show how effective ABCG is? or at least give one visualization showing how ABCG might be moving devices (and their instances) around? One feedback; alternatively a question. The SDT panel is somewhat cumbersome, if you have a number of alerts to SDT. Lots of clicks and confirms. Ideally, a couple hot buttons, like "Put in downtime for: 5 min, 30 min, 2 hours, 2 days", etc. The fewer clicks, the better. I provided this because we seem to have a number of services that have numerous alerts, all of which tend to fire when the service/server I down (multi-tenant apps, etc.). Ever since the Nagios days I've wanted cascading alerts. For example, if a database is down, I KNOW that every single app on a host, or even several, will be down. I don't need all 30 apps to complain if the database is out, so it peeves me to have to SDT 30 apps. Is it possible to link alerts in a hierarchy or dependency chain so that only one alert goes out for significant outages? Another example, if the power in the data center goes out (or a battery back catches fire - it HAPPENED!), all the servers don't need to report." Safe Logic Module Merge. Best thing since Sierra Nevada Summerfest Lager. Hi Stuart, there are various devices in the environment, mostly routers and switches with parent-child relationship. Can LogicMonitor read the dependency like parent-child relationship in the devices so that number of alerts can be suppressed? Also, can it read the topology mapping from the network itself? or we still need a Discovery tool?
  13. Thanks to all the attendees at this week’s Office Hours session. You can find the recording here: The Q&A transcript is at the bottom of this post. We'd love your feedback, so please take a moment to respond to our survey. Our next session is planned for May 13th. You can register here You can view and download the WFH dashboards that you saw in the webinar (as well as lots of other prebuilt dashboard templates). Q&A Transcript: Q: Stuart, how long did it take you to grow that beard? A: Haha. It’s about 4 months since i last trimmed. My profile pic is about 3 years old and was the last time it was that short. Q: Do you have a dashboard built out for a Citrix Netscaler VPN appliance? A: The Citrix_Netscaler_AAA datasource might be what you’re looking for as far as data collection. Jake might know if there’s one pre-built. Take a look at the dashboard page to see if there’s one. It’s a pretty comprehensive list of what’s available. There might be more in the works. We can ask Jake. Q: Can the Citrix / Xendesk dashboarb be used for Windows Remote Desktop? A: The dashboard itself focuses on data from Xendesk widgets, but there is a DS called Terminal Services that should provide similar data. Q: Is there a canned legend of that the Alert icons mean? Would be very useful to display on a Alarms dashboard--especially on a wallboard A: I do not believe there is, but it wouldn’t be too difficult to make one using the text widget (which supports images) https://www.logicmonitor.com/support/dashboards-and-widgets/widgets/text-widget/ This might also be helpful https://www.logicmonitor.com/support/getting-started/i-just-signed-up-for-logicmonitor-now-what/6-understanding-logicmonitor-alerts as we already have an icon legend that can be grabbed here. Q: Cisco Webex Dashboard available? A: I don't believe we have anything pre-built at this time. However, if you have datasources monitoring webex metrics our support team can help provide some guidance on how to configure graphs or add those to a dashboard. Q: when you are looking at a Router-Interfaces (64 bit)-GigabitEthernet0/0/1-Throughput. is data showing the inbound and outbound aggregated to total bandwidth available i.e. I have a 1Gig internet interface and my ISP is supplying 1Gig of Bandwidth, inbound showing 200M and outbound is 500M is my total bandwidth usage is 800M or becuse 1G ethernet is full duplex its only showing 200M of 1Gig inbound and 500M of 1Gig of outbound? A: Can you provide some more detail? I'm trying to identify the exact datasource you're looking at here so we can help provide an answer. Q: Cisco router 1Gig interface , Montioring our Thorughput usage A: Unless I misunderstand what you are asking, it sounds like a question better aimed at your ISP. (How do they calculate bandwidth used?) Is that correct? Q: "InOctets All > Prod Internet Router > Interfaces (64 bit)- (snmp64_If-) > GigabitEthernet0/0/1 > InOctets Do not display; Agg: SUM OutOctets All > Prod Internet Router > Interfaces (64 bit)- (snmp64_If-) > GigabitEthernet0/0/1 > OutOctets Do not display; Agg: SUM inbound_bps InOctets*8 Custom outbound_bps OutOctets*8 Custom A: Thanks Walter, I think this would better be answered over a support chat so we can have an engineer dig in and walk though this with you directly. Difficult to properly address this fully over Zoom's Q/A. Q: testing a couple of the templates from https://www.logicmonitor.com/sales/dashboards/. Getting an error when I import the json causing some of the widgets to not create. Warning Some widgets could not be created due to configuration errors One I'm looking at right now is the SQL Server Dashboard and maybe half the widgets didn't generate. Could this be a problem with our setup or is it possibly a typo or error in the json? A: Hi Mike, Perhaps you may be missing some of the required datasources, hard to say without actually looking at the portal. Can you open up a support chat when you have a moment and one of our engineers can check this out with you as you import to confirm the root cause. I just loaded the SQL server dashboard into our training portal without errors. However, because we don’t have applicable instances, there are a lot of blank widgets, which is expected. Q: Good to know. I can work with support. Thanks A: They should be very helpful in this case Q: Is there a link to download the Executive Overview dashboard (like there are for all the rest), or is this provided more of an example of what LM Dashboards are capable? A: It's just an example of what strategies could be employed to create a good summary to an executive.
  14. Thanks to all the attendees at this week's Office Hours session. You can find the recording here: The Q&A transcript is at the bottom of this post. We'd love your feedback, so please take a moment to respond to our survey. Our next session is planned for May 27th. You can register here. Q: How can I get the list of all unmonitored devices and data sources? and is there a way to prevent people from truning off the alerts? A: For retrieving a list of unmonitored devices, I would recommend check the minimal monitoring dynamic folder. This will generally contain all devices that have not discovered or associated. Regarding preventing users from adjusting the tuning of alerts this would be handled through our RBAC. Their user role will need to be restricted to prevent that. https://www.logicmonitor.com/support/settings/users-and-roles/roles Q: Sorry- very new to LM... Can you set alerts to only trigger during "prime time", for example, like 9:00-5:00? A: Yes, you can set a different threshold for different parts of the day. You need to open the wizard and select the Timeframe. Q: Can time based thresholds have days of the week? Not just time? A: No, but escalation chains can be configured to behave differently depending on time of day and day of week. (See "Create time-based chain" on https://www.logicmonitor.com/support/alerts/alert-delivery/escalation-chains) Q: I asked this on the invitation, but would really like to see the ability to route alerts based on datasource group. Multiple teams care about different things on a server. A: Would like to talk more about this to better understand the use case. I will open a support case for you so we can get some more detail. Q: Hello, please disregard if this isn't the correct forum, but I have a specific issue: configuring LM for EMC Avamar and it only seems to work when giving LM MCUser account credentials. When I give it a read-only account it throws errors. Is this safe, since MCUser is admin privileges? A: This may be better to dive into over a support case, but generally we will require whatever permissions are need to make a successful collection query to the device. If the device is only presenting this data when queried with administrative rights then it may be a firm requirement. If you have another account that can make the same query externally let us know and we can help narrow down what options might be available. Q: Instead of a Stage 2 that's empty, why not simply make the Escalation Interval zero? A: That’s definitely another option that’s completely valid. Q: Is there an "on call" or schedule feature for alerting rules on the roadmap? A: I don’t think it’s on the roadmap, but there is a workaround built by a former LogicMonitor engineer: https://www.youtube.com/watch?v=9CTfWJe8ujo Q: how do you add an empty stage? A: For completeness: Go to Settings >> Escalation Chains >> click the Gear icon to manage a specific escalation chain >> click the plus sign. Don’t enter any recipients. Q: For our organization the advices from LM was to get a range of priorities per recipient (groups) meaning priority 1000-2000 to Network 2000-3000 to Servers 3000-4000 to Workstations etc... but doesn't this create a level of priority between the groups? so If Network is concerned then the next group will not receive the alerts ? A: live answered Q: might be worth noting that things like Dynamic Thresholds aren't available for certain LM license levels. I went digging for that after the last Alert Routing Office Hours and couldn't find it. I thought I was going crazy, until support explained that our license level didn't include those features! A: live answered
  15. Thanks to all the attendees at last week’s Office Hours session. You can find the recording here: https://logicmonitor.wistia.com/medias/l1tusqhxg4 and the Q&A transcript below. If you would like to give feedback, go here: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2020-04-15. Our next session is planned for April 29th. You can register here: https://logicmonitor.zoom.us/webinar/register/1615849840118/WN_kBPpRBuZR3W3as2PcvYjcA?_ga=2.177082021.1444769543.1587337597-865086799.1576104046 Q&A Transcript Q: Is there a way you can download or view alert history? A: Hi Gary, you can configure an alert report to pull a historical view. https://www.logicmonitor.com/support/reports/report-types/alerts-report Q: Can we extract a report to see what instances or datasources or groups have alerting off manually or have modified alert thresholds? A: Yes, there is an alert thresholds report available in the report suite. https://www.logicmonitor.com/support/reports/report-types/alert-threshold-report Q: Hi LM! We rely on alert thresholds to provide insights on capacity management for our Cloud Based Phone System. 
One of our challenges is leveraging time-based thresholds to tell us if our traffic is greatly above, or greatly below our our typical usage. With that said, do you have any advice on handling time-based alert thresholds for Saturday/Sundays, where our usage is vastly different weekdays? A: Time-based thresholds are a good way to deal with situations like this. I may not understand your question, but the principles are the same as normal alert tuning, but with the difference that you take the time to think also about the different thresholds that are appropriate at different times. You would follow the same workflow, but just categorize the times differently. I would recommend that you use the wizard to make time-based thresholds. Q: RE: Time-based alerts cont. Hi Mike, My challenge is - LM alert-threshold for say, 9am may work for Weekdays, but not be what I need for 9am Saturday or Sunday. A: Ah, that’s correct. I was thinking of escalation chains, which do allow for day of week. I do not believe that time based thresholds allow for this. Sorry about my confusion. Q: Is there a way to still alert on something, but not route that alert anywhere if you're still utilizing a "catch-all" Alert Rule like "Error" or "Critical"? Basically.. we'd want to see them in the Alerts Dashboard, but not get emails/texts/calls about it. It would be useful to have a button to not route the alert, perhaps under the "Alert Routing" screen. I understand we can create high-level Alert Rules to not escalate those alerts, but I'm curious if there's a more granular option at the datasource/datapoint level. (Sorry for the book, just trying to be clear!) A: You can get as granular as you like with alert routing. The key is to remember that the alerts will be evaluated against the alert rules in order of alert rule priority, ascending. You can use this property to handle this kind of filtering. If you want alerts to not be routed, even with a catch-all, simply make sure that the empty escalation chain is matched with a rule that comes before the routed catch-all. Does this make sense? Q: If I put a device in SDT, and that device is also a collector, I need to configure SDT again in the collectors section. Is there a way that when I schedule a device or group down that the collector is also scheduled down? A: Not at this time. Collector alerts are handled differently than resource alerts. Q: How to trigger an alert whenever device configuration changes? A: On the page https://www.logicmonitor.com/support/logicmodules/articles/creating-a-configsource it describes how to create a ConfigSource. The section that begins with “Check Type: Any Change (diff check)“ Shows how to set this up. Q: When you have a device already managed in Logic Monitor that gets a hardware upgrade and the management IP of that host stays the same, the properties in LM remain tied to the old hardware I've seen. For example if we have a 2960X switch that gets replaced with a 9300, obviously two different model devices with different software version. Will LM automatically re-poll the PropertySource once the new host comes online (even though the monitored IP doesn't change), or do we have to go to Settings -> LogicModules->PropertySources, find the associated PS to the host and manually run it? A: Generally, if you're not replacing hardware with something that is "apples to apples" I would suggest adjusting the old hostname or removing the sunsetted device first. That said our discovery will attempt to apply or remove any logicmodules that meet the appropriate discovery criteria. Reason being is some modules may leave instances that no longer necessarily apply depending on their configuration. Q: With dynamic thresholds how far back does LM look back to determine what is normal? Does it take into account regular, periodic oscillations of the metric value? A: Hi, dynamic thresholds are determined by three days of prior data. For more information you can check out the following. https://www.logicmonitor.com/support/alerts/tuning-alerts/enabling-dynamic-thresholds-for-datapoints Q: Is there way to configure LM to do speed test checking? A: While I don't believe we have anything out of the box, you could likely script something for this. We have an example on our communities page. https://communities.logicmonitor.com/topic/2282-ookla-speedtest/ Q: Can we insert list of top processes consuming CPU utilization in Linux for CPU load alert mail A: It's probably doable. You'd have to create a Groovy based complex datapoint that watches the cpu utilization datapoint. When that goes over threshold, the complex datapoint would run a Groovy script that could reach out to the device and gather the list of top processes. The script would then need to store that data as a property on the device. You'd then need to modify the alert message template so that the top-processes property were included in the alert message. This is very advanced stuff and I would recommend reaching out to your CSM for help engaging our Professional Services team. Q: Hi LM, First Thank you for this Webinar, I'm recently started to work with LM! I'm still learning about your platform and I have a problem with the dashboard. I'm getting information by SNMP on a network device and I have "NaN" when I want to exploit data, my data is a "String value" and visible by a brut data. Do you have any ideas how can I exploit a String value? Regards. A: If it’s a string, but contains numeric data, you can use a regex match to extract the numbers. If it’s strictly text, you can use a regex to match it (returning 1 if found and 0 if not found). The help page that describes these options is here: https://www.logicmonitor.com/support/logicmodules/datasources/datapoints/normal-datapoints/ Q: Are there plans to post this talk? I missed portions of it in the middle and would like to review at my convenience. A: Hi Dennis, these are recorded, we'll be sure to get a link your way once it's ready. Q: Will there be a recordings of these sessions? A: Hi Mike, we definitly record these! I'll make sure we get a link your way when this is ready. Q: AutoLogout when Displaying a Dashboard on a Wall Mounted TV requiring multiple Re-Logins throughout the day A: Turn on a slideshow. It should keep things refreshed. Q: Integration with FreshService using Cluster Alerts is failing to provide the ##HOST## or #SYSTEM.STATICGROUPS## details (leaving it blank in the subject line) at this time for our integration. Is there a known issue where cluster alerts will no longer provide the affected host in an alert subject line if they are part of cluster alerts? A: This question was answered live. See https://www.logicmonitor.com/support/logicmodules/about-logicmodules/tokens-available-in-datasource-alert-messages#cluster-alerts for tokens that can be used in Cluster Alert notifications. Q: Is there a way to audit how frequently dynamic thresholds decide to not send a notification? A high frequency of suppressions could indicate I should edit the static threshold A: That's a great idea. Be sure to submit feedback through the community or through your CSM to make sure that feature request gets added into the system. Q: Hello, will this session be recorded for us to reference later with our teams? A: Hi David, this will be recorded. We'll be sure to get you a link once it's ready. Q: Hi, is there a way to get the historical data, such as once per minute readings of available free space and capacity? A: Yes, simply expand the graph and you'll have the option to view and download the raw data.