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Showing results for tags 'ConnectWise'.
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich
Hello, Would it be possible to add another field under ConnectWise Priorities for something like "Informational"? You have Critical, Error and warning. It would be nice if there was a fourth called something like Informational. Even if it was down the road.