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Found 6 results

  1. It looks like if a collector goes down, the internal website check won't trigger the alert for website-overall, if we configure alert trigger to "at All test locations" and have more than one collector assigned to monitor the app. Strangely, I can see in the raw data and graphs that the website-Overall does switch value to 2 (i.e. not OK). We are an AWS shop and deploy collectors in each client's VPC AND from a collector that has routing to the client VPC (e.g. from the client's on-prem network). We were conducting DR testing where the AWS based collector was "killed" along with the rest of the VPC, but we never saw an alert trigger for website-Overall.
  2. I hope someone here can help, Using powershell and the rest API I would like to do a lookup of selected collectors find which has the least amount of devices on it then add the a new device . I have the script for adding the device and that works great just need the collector lookup, has anyone done something similar. Thank you in advanced for all help provided Paul
  3. In case some of you are not aware, Microsoft released Linux-compatible version of PowerShell. I would love to see the Linux Collector come bundled with PowerShell so it can be supported natively. Just for giggles, I installed PowerShell on a random RHEL 7 collector and tried to use the !posh debug command, but sadly it didn't work .
  4. Collector Basic Usage

    Often times our Tech Support team encountered customer's Collector questions such as how to navigate, configure and where to find hints if the Collector is not behaving as it should, hence I am here to share some basic usage and tips and tricks for troubleshooting Collectors. We will be covering 4 topics in this aticle: 1) Collector Settings 2) Collector Event Logs 3) Running Debug commands (simple commands which can help with basic troubleshooting) 4) Making changes on Collector Configuration 1)Collector Settings (a) How to check the Collector settings: As shown in the above screenshot, the Settings - Collector: this is where you can gather all your collector information. Key information provided here: Includes the Collector ID (this is an ID used to identify the collector on your portal). Device name and description of the Collector. Collector version that is being used. Managing the collector. Collector Logging. The Total number of devices and services managed by the collector and also the OS platform of the collector and if the collector is in Scheduled Downtime state or not. In addition, you will see the red symbol which indicates if a collector is down. (b) Expand the collector to view further Collector Settings: This is where you can gather more information like Last updated and next updates for the collector, which is the escalation chain associated with the collector and which is the relevant Stage 1 recipients. In this option also you can download a collector or delete an existing collector (please do note when deleting a collector you have appropriately assigned the devices to other collectors before the deletion). (c) Manage Collector In the Manage Collector option this is where you could configure the collector grouping , escalation chains and choose the appropriate failover collectors. (d) Checking the Devices managed by the collector : On this option we can check which are the devices managed by the collector . Also we can change the preferred collector option on the device. (e) Creating an SDT (scheduled downtime task) on the Collector. You can go to the collector and Choose SDT and Add SDT and the first image shows you the timeframe you could configure and next image shows the status of your collector. 2) Collector Event Logs (a) How to get to collector events Go to Manage collector as shown previous and click on the support tab and once this is done Choose Collector Events. (b)Search on Collector Events On the collector events you will be able to see various information as shown below. By default the collector will restart every 8 hours and this will be written here (if there is a number of occurrence of collector restarting besides the 8 hour timeframe , you could come to tech support for further advise). Also if the collector constantly shows in a down state (we would advise you to contact technical support for further investigation). Keywords that you can search includes down ,restarted , timeout , unable to execute and also you could look for the hostname or IP address of your device to see whats the latest Collector event written for it. (3) Running Debug commands (simple commands which can help with basic troubleshooting) (a) How to access Debug command : Go to to Manage and Support - Select Run Debug Command. (b) Debug Screen When you access the debug screen it will show you all the lists of commands . All debug commands should be preceded with a '!'. In the list of built in commands, triangular brackets (i.e. < >) indicate a value that should be replaced and rectangular brackets (i.e. [ ]) indicate an optional argument that may be included. If you need an example of the syntax for a particular command, type 'help !command. (c) !TLIST command Running !TLISTwould show all the tasks being processed by the collector on all devices. Running a !TLIST h=hostname will show the tasklist only for that particular device. As you can see here the !TLIST includes the task id , collection method , status which should as scheduling (if you see waiting this indicates the collector is taking a long time to execute any tasks or in a busy state) , hostname and also the datasource name and last execution this indicates the status of the collection , typically this should show as OK ,however if there no data collection you might see NaN or not executed yet or other errors. (d) TDETAIL command : It will provide more detailed information on the tasks. A !TDETAIL command would require the task id also included. Example as shown i've how i've retrieved a task id from the previous !TLIST command used it for this !TDETAIL command. (e) !ADLIST command This is useful to be used when you would like to check the status of active discovery on your collectors to see if the appropriate datasources are applying or not to your devices. You could also run an !ADLIST h=hostname to get information on individual devices. Key information you would need to check is the Status and Message shown and the !ADLIST id. (f) !ADETAIL command The !ADETAIL command is used to get further information on a !ADLIST 14904353941600001(which is !ADLIST id) and check full details if a Datasource isn't applied. (g) !UPTIME and !PING and !ACCOUNT !UPTIME is used to determine the collector uptime. !PING is used to ping a device to check if the device is available and responding. !ACCOUNT is used to determine which is account used to install and manage the collector (this is for Windows platform only). (h) !LOGSURF command !LOGSURF taskid= this is used to get further information from the logs on a status of a taskid (which can be retrieved from a !TLIST command). Sometimes when you run !LOGSURF taskid= it may not return any information , please try it a few times before it returns information. (4) Making changes on Collector Configuration LogicMonitor Collectors have configuration files that can be used to control their behaviour. We can change this configuration files by going : Collectors | Manage | Support | Collector Configuration as shown below : We have four different tabs but i will cover the Collector Config and Wrapper config tab as this is commonly used. (a) Making changes in Collector Config tab If you would like to make any changes in the Collector Configuration tab you would need to put a checkmark for override agent.config . Only then you can write information in the Collector configuration. Here as you can see we could could enable/disable snmp collector , increase/decrease the snmp timeout , increase or decrease the snmp threadpool and also change the snmp asynchronous status. This could be done for other data collection methods also. Please take note after you make changes you would need to restart the Collector from the LogicMonitor portal , you must click on the Option to Save and Restart to ensure the configuration is saved. (b) Making changes in Wrapper Config tab On the wrapper configuration we could change the Initial Java Heap Size (in MB) and Maximum Java Heap Size (in MB). Please do consult the Technical Support team before making any changes in the Collector Configuration tabs or if uncertain on the impact of the changes you are making.
  5. Who still needs a 32 bit collector?

    In order to simplify things (for users and for our developers), we are debating whether we can drop support of 32 bit collectors, so all new collectors will be 64 bit. Very few people ever download the 32 bit collectors, and the ones we have reached out to have said they could run 64 bit. Anyone got a compelling case for still running a 32 bit collector?
  6. Collector Queueing

    Looking for the ability to turn on or off Collector queueing of data points. Right now, an internet outage or LM update causes a loss of data metrics after 5 minutes. I would like to make the 5 minute number configurable by time or GB of data queue.