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  1. After receiving a call about an alert, and ack it, I do not need a call to tell me once it is resolved. This is particularly true when 20 things go down, I get 20 calls, I solve the issue and then I get 20 calls the issue is cleared. Please add the ability to disable cleared calls
  2. We have begun implementing a tagging standard in our cloud accounts to better control discovered resources and route alerts accordingly. I would like to be able to route alerts by default based on the value of a tag. I'm aware that I can already set up specific users and then achieve exactly what I'm requesting, but I would much prefer to have a blanket rule that uses the tag's value as the recipient email address(es) directly. Some examples below: system.aws.tag.MonitorAlertEmail=ThisIsAnExample@PleaseOfferThisFeature.com system.aws.tag.SendAlertsHere=AnotherExcellentExample@WeWi
  3. This is not an advertisement by any means, just offering to help anyone who struggles with this as well. As an MSP, we have struggled with how to handle alert tuning in bulk with it comes to things like Interfaces (instances). Some of the interfaces you want to alarm as critical, some you want as error and others you don't care about at all. LM provided a partial fix for that with their Groovy based "Status" alarm based on the interface description, but it didn't take it far enough. We started creating manual interface groups called "Critical" and performing Alert Tuning on that "paren
  4. So is there no way to easily export the alerts page? Am I missing something or why is there no way to export the alerts I need to share with folks to a CSV, PDF, etc....? Why is there no way to do this on the main Alerts page? Also is there any way to list, show the actual alert details? I don't want to have to click on every alert so I can then view the alert details. Is there a way to show this as one of the columns? So I'm looking for a way to export the Alerts I am viewing after creating my filter and to also include the Alert Message details. Please don't tell me I have to use
  5. The ability to modify alert notes en mass the same way you can acknowledge multiple alerts at once would be a nice thing to have. When multiple (20+) alerts have a incorrect note put into them it is time consuming to go back and manually fix them one by one. I see the in new UI you can mass tag them but when you go to modify the note it tells you their already acknowledged. Thanks!
  6. I noticed that the communities.logicmonitor.com requests rights to "show notifications". It would be awesome if our LogicMonitor instances could do the same and that we could configure in settings, so that we could push style notifications to our workstations on alerts.
  7. A feature enhancement that enables alerts to be limited to certain days of the week as well as hours/mins would be very beneficial as there are often occasions when an alert is needed in the working week but not at the weekend. An example is NetApp snapmirror lagtime. Mon-Sat these are set to replicate but not on a Sunday. We look for 24 hour lag most of the time to see an issue but on a Monday this would be 48 hours (as there would have been no snapmirror since the Sat). I appreciate I can create ways to manage alerts using time based escalations however there is no way to affect th
  8. For JDBC datasources, please create a token that would enable us to include the JDBC driver exception message in the alert for Query Status data point alerts, the ones that are based on: Query status - 1=ok, 2=credential invalid, 3=connection string invalid, 4=connection rejected, 5=driver not supported, 6=connection failure, 7=query failure This would greatly help us to achieve faster time to resolution of incidents when the exception is code of type 6 and 7.
  9. Windows Drive Space Alerts By default, LogicMonitor alerts on the percentage used on any drive. This in general is fine, but sometimes not. Let’s imagine you have a 2.2 terabytes drive. You might have your critical threshold set at 90%, which sounds fine, until you realise that you are going to get a critical alert when you still have 220 GB free. In my case that would be a cause for some celebration, not really an urgent need to get up at 3 A.M. and delete files so the world doesn’t end. Now Imagine your 2.2TB drive is divided up as: C: 10 GB (OS) D: 500 GB (Mission cr
  10. Hi I'm pretty new to LM and am struggling with the big number widget. I have a need to show alert counts for a specific subscription, showing new (unacknowledged/cleared) alerts and then show some history i.e. unacknowledged/cleared over last 7 days, current month etc. Any guidance appreciated
  11. We've been seeing an issue where we get a critical alert, we are notified through our escalation chains, and we acknowledge the alert. However, the action we take to resolve the alert is only enough drop the severity on the alert to error or warning, not clear it entirely. If that alert crosses a critical threshold again it will show up as acknowledged from the first time it went critical, which will prevent all notification. For example we have threshold for percent used on a volume at >=90 95 98. The volume hits 98%, we are notified and ack the alert, but are only able to clear space
  12. I have a device group that has the same datasource applied. This datasource auto-discovers and will spin up matching instances across all devices in the group. I would like to have clustered alerts based on the matched instances across all devices in the group. For example, (pardon the ASCII-like visualization) ClusterGroup |__ Device1 | |__ DatasourceA | |_ Instance_ABC | |_ Datapoint_I | |_ Datapoint_II | |_ Instance_DEF | |_ Datapoint_I | |_ Datapoint_II | |_ Instance_GHI |
  13. I took a working groovy script datasource and am now trying to adjust it to some needs we have. This data will end up giving us alert totals for each month so we can build reports. Any ideas? Here is what I have so far. import javax.crypto.Mac; import javax.crypto.spec.SecretKeySpec; import org.apache.commons.codec.binary.Hex; import groovy.json.JsonSlurper; //define credentials and url def accessId = hostProps.get('lmaccess.id'); def accessKey = hostProps.get('lmaccess.key'); def account = hostProps.get('lmaccount'); def alertgroup = hostProps.get('lmaccess.group'); def collectionF
  14. Hi, I already raised this with LogicMonitor via email, but just re-iterating here. For some datapoints, where we want to generate warning/error/critical alerts, you can use the collection interval and alert trigger interval to basically set the amount of time that should elapse if a datapoint threshold/logic triggers an alert. But it's not possible to currently for example set a completely custom interval based on duration. e.g. if I want to generate a warning alert after 3 hours, and an error alert after 4 hours, you have to use a combination of the two things above to get
  15. Hey All, Couldn't find a way to do this using the alert tokens available so I figured I would post it here. I noticed some cool features from other monitoring tools that allow graphs to be sent in the alert body to PagerDuty. So when I receive a PagerDuty page from LM it would be nice to see the associated graph with the data point that is alerting. While just the alert text is good enough for most scenarios I think seeing how big of a jump/spike the data point made before alerting would be useful. The alert "C drive is 90% full" is all fine and good but when you see a
  16. When I go through the documents regarding Alerts, I understood that the threshold for a particular Metric/Datapoint can be set in the Datasource itself. I have made an example alert and got an clear idea about the concept. I have a doubt whether can we create an alert for a widget. For example, I have a Gauge widget and represented CPU percentage over there. So how can I set my alert only to that particular widget if my CPU percentage crosses 60% or 90%.
  17. Hello all, Recently, I had mounted a RHEL ISO on a /data/rhel_iso directory, on a system that is monitored with LogicMonitor. 5 minutes later I received an alert about 105% utilization of /data/rhel_iso, which is reasonable but strange, as ISO takes same space as the files inside it. When I unmounted the ISO I got an alert of a filesystem that is not responding. How to disable those ISO related alerts? They are irrational. Many thanks in advance, Szymon
  18. IFTTT is a free SaaS platform that helps you "do more with all your apps and devices" - by providing an integration point between commonly used services and platforms. In the following example, we're using the IFTTT Applet webhooks "trigger" to activate a Philips Hue wireless lighting "action" - blinking the lights of the connected Hue platform as a result of a LogicMonitor alert! Other things you might be able to do with LogicMonitor alerts, through IFTTT (lots of untested possibilities!) : Change lighting colors based on alert status (red for new, green for cleared, etc.) Re
  19. The majority of the alerts we get every day are high volume usage and sometimes its hard to work with this because you don't know how large the volume is. For example, working on a 50TB system and your threshold is set at 90% you will begin to receive alerts when you still have 5 TB left. Would it be possible to have a feature that would allow you to see the size of the drive and set the alert for GB instead of percentage? This would allow for faster use of thresholds on drive alerts.
  20. Currently the hyperlink in an alert notification email requires that users have permission to view the all Alerts view. We don't want users to have access to this view. Please make it so that the notification hyperlink to ack an alert works without the need for this permission.
  21. Hello all, I am trying to get updates on alerts that span multiple days. So, our normal code will grab new alert data for today, let's say. However, we need to go back to old alerts and see if they have been resolved yet, so we can do accurate reporting. What I want to do is provide a list of the IDs for a handful of alerts and get more than 1 row back. Any ideas on how I can formulate an alert query so that I can get 2 rows back for, say ID=DS1234567 and ID=1234568 in the same request? Here is my example call: https://mysite.logicmonitor.com/santaba/rest/alert/alerts?filter
  22. One of the biggest frustrations for us with LogicMonitor is breaking a bunch of dashboards and alerts if we move device groups to another location in the overall device group tree. For example: Say we have a nested device group called "Infrastructure/Hosts". Now our environment has changed a bit, and we want to add better organization to support the new changes to our environment. We move the hosts group to the following location "Infrastructure/PhysicalDevices/Hosts". All alert rules and dashboards that were filtering on "Infrastructure/Hosts" have now been broken, even though th
  23. Hi to all: I have problems with "StatusFlap" type alerts, the truth is that the platform send me many messages to my email, so, does anyone know if they are false positives? My network devices have no problems on the interfaces, how can i stop this? let me know please, kind regards Iván Martínez
  24. When we reboot a Server or a Application Set our NOC does not know all the Devices, Instances and/or services impacted so we get flooded with alerts for a known event. Example: I need to reboot device WebServer-xyz - The Server, the Switch ports, Storage Sessions and HTTP/S Service are all monitored in LM Like to be able to SDT just these items with one SDT, and not entire switches or devices. So be able to create an "Alert-Group" ie "WebServer-xyz" where you can then add Instances from multiple devices, entire device, Service, Instance Groups, Device Group aka any defined in LM.
  25. Currently, Alert sounds are persistent even when an instance is placed in SDT. We need functionality added to suppress all alert sounds while an instance is in SDT.