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Showing results for tags 'notes'.
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The ability to modify alert notes en mass the same way you can acknowledge multiple alerts at once would be a nice thing to have. When multiple (20+) alerts have a incorrect note put into them it is time consuming to go back and manually fix them one by one. I see the in new UI you can mass tag them but when you go to modify the note it tells you their already acknowledged. Thanks!
We have a team that handle all alerts escalations which spans 3 different shifts. If in case an alert can't be immediately corrected and requires a followup, a note is entered for the alert on the alerts dashboard with basic info: date, person contacted and any information the the shift can review to determine whether or not a follow up is required from them. Unfortunately, once multiple notes are entered, legibility decreases and unless you enter your name, there's no way of easily determining who entered the note. The ability to enter a note where a record of the time of entry and user would improve functionality; more like a log for the alert itself.