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Found 53 results

  1. I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich
  2. We would find it useful to be able to omit certain datasources from alert tabs. In our use case, we use a Volume Usage warning at 80% in order to generate a report that our customer requested. However it is safe for us to ignore those warnings when looking at the alerts for that customer, as there are lots of them and they tend to obfuscate the real alerts. Being able to have a datasource filter of "!Volume Usage-" (NOT Volume Usage) would be a great help. This NOT filter might also be useful in other data columns.
  3. As we have implemented LogicMonitor we have worked to stabilize and tune alerts as well as to remediate real problems identified by alerts. To track this progress we wanted to graph the alerts overtime. We sort the alerts into several categories such as severity, group, device. To do this we have to create a detailed report, pull the data into Excel and create pivot tables and pivot charts. Create alert trend charts in LogicMonitor reports, directly, would be a valuable tool for teams working to drive down the alert counts. Attached is a simple graph we have created multiple times in Excel as an example. We have others. Thanks. Todd Kelley