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About jeffnorton

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  1. We would like to see more of hierarchal relationship for user and role set up. We are an MSP with several hundred customers. Each one of these customers have about 5 to 20 logins. Right now the user set up is just one long list of every different customer user login. We would like to be able to create a Customer/Company login group, which LM is currently referring to as a role, and then move to that group and create the users and their permissions. This would make it much easier to manage. This same thing could apply to companies that us LM directly. They could group Departments in this
  2. I did some further research on this. The interface data source I was looking at is for a VLAN data source. That does not show a source for percentages. That may be because the speed setting is only on the physical interface
  3. We have a need to build interface utilization graphs in both BPS and Percentages. We are a Managed Service Provider and most of our customers want graphs in percentages instead of or in addition to the default LogicMonitor datasource graphs in BPS. So far I haven't found anything in the knowledge base telling how to do this. Having said that most of the other monitoring systems I've used give the option of displaying this perf data in both formats out of the box
  4. All, we are trying to find a way to display an interface utilization graph in percentages in addition to the current graphs which show in BPS. Any ideas
  5. We are a network MSP. We have several customers with a large number of ping only devices. LMs terms don't charge per device for ping only. However, there's a caveat to that. The ping function for a device must be nested under another device such as a Collector. Apparently the billing system doesn't have the ability to distinguish between an SNMP/WMI device and a ping only device. The problem with nesting under another device is that ping device is hidden several layers down making it difficult for a customer to find them. These ping only devices don't work well with the NOC widget. I w
  6. We would like to see a way to go back to a dashboard from a device. I have created a customer group for one customer. I have also created a dashboard for that customer with a NOC view widget. I can go to a specific device but I haven't found a way to get back to the dashboard directly from that device,except to Dashboards/Menu and reselect the dashboard. One solution would be to have the dashboard open a device view in a new window, leaving the dashboard open in the first window. Right now the user is stuck in the device view until the select dashboards/menu and reselect the dashboar
  7. New to this forum. We are trialing LogicMonitor as a replacement for a traditional NMS system. We're a resell of NMS service. I believe the industry calls that an MSP. We want to resell this service using an appliance as collector. Basically we want to preload the collector software and send it to a customer location and then go from there. What I'm struggling with is some guide to what hardware we should spec out for this. I realize a one size fits all is not going to get it. Our customers service is all WAN only routers and some customers have netflow. We have some customers that ha