Hi Everyone
I've hit an issue today that has highlighted 3 issues to me related to use of time-based routing in an escalation chain.
I realise that alert routing is 'first satisfied' so you have to squeeze all your required actions into each rule, but what I did not realise and it was not made clear in documentation, only by testing, is that the escalation chain works in list order, not logic not cumulative. In the example below, the second set 'everyday' superseded the third 'Mon Tue Wed Thr Fri'.
1. The documentation doesn't cover this, so nothing tells you that it is