This has been prioritized again for 2018. To provide a little background:
Changing the way data is displayed in the UI is relatively easy, but once data is outside of LogicMonitor (i.e. alert messages, report content) it is no longer dynamic. To change content based on recipient is much more complex, and we don't have a good solution for this (yet). The last thing we want to do is create inconsistencies that further complicate the issue we're trying to solve, which is why this project was put on hold in the past. We know how important it is to support our customers with global resources, we just want to make sure we do it right.
With that in mind, and to ensure things go smoothly this time around, we are considering approaching this in phases:
1. Ability to view data in the UI (dashboards, devices, alerts) in user-specific time zone. All configuration operations (scheduling SDT, escalation chains, report delivery, report content, etc) are still done in the account/global time zone (this would be explicitly indicated in the configuration window). Alert messages (i.e. ##START## token) also remain in the account/global time zone.
2a. Ability to configure events (SDT, escalation chains, collector upgrade, report delivery, etc) in user-specific time zone (or possibly user-specified time zone via time zone picker). Each configuration will record and display in the time zone it was set in.
2b. Ability to configure report content (SLA period, time range, etc) in user-specific time zone (or user-specified). Resulting report will be the same regardless of recipient.
3. Ability to receive alert messages and reports in recipient's time zone.
We're interested to hear your feedback in terms of these phases as we work through the requirements. What is your highest priority? What percentage of your problems are solved by phase 1 alone? What are your biggest concerns? If alert messages are in a different time zone than your portal data, how does this affect your workflow?
If you prefer, you can shoot me an email at email@example.com.