Mosh

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Everything posted by Mosh

  1. Thinking about this, I would find useful if an acknowledgeded alert that is place into SDT could also become automatically unacked at the end of the SDT. (I'd also like the ability to limit SDTs to no later than n days from timenow.)
  2. A dark theme would be my preference. Much easier on the eyes, especially for night shifts.
  3. One day we might get a dark theme... 😀
  4. Hi @Linus, thanks for looking into this further. I can confirm that if I use !(*Test) in the new UI it now excludes correctly. Weird that !(Test) worked fine in the old UI though.
  5. Hi @Linus I tried that, but still the filter was ignored and did not work as it does in the old Alert UI.
  6. Hi @Linus I tried that as well, but still the alerts were visible.
  7. @mkerfoot If you use Chrome this might help. We use this Chrome extension which lets you choose a different timeout for each URL. https://chrome.google.com/webstore/detail/rotisserie-url-rotator/iljemanjjfjlglhkmojkmfbpphiaheja?hl=en
  8. The new Alert UI no longer appears to support negative filters, e.g. !(Test) if I want to exclude a DataPoint that has "Test" in the string. This worked very well in the old Alert UI and we use it a lot.
  9. In the old Alert view I could use a filter of "!(Test)" to filter out DataPoints with "Test" in the string. This no longer appears to work. For example, we want to filter out RetrievalTest and DifferenceTest datapoints. @Sarah Terry
  10. Ah! Thanks @Sarah Terry I was looking at the documentation which all had examples with another path after the /id and it never occurred to me to try just up to the id! Cheers.
  11. We have a regional (Americas, EMEA, APAC) hierarchy in our Resources structure, and would like to be able to query via the API the total number of resources at a group level. Currently the API only returns items if the group has direct child resources, but if the group is there purely for taxonomy, then it returns no items. We would like to be able to call an endpoint similar to /device/groups/{id}/devices which would return a total count of resources for the group, including all sub-groups. Our use case is cross charging the regions for LogicMonitor costs, and for this we need to be able to automate the counting up of resource items for each region. Basically we want to be able to get the same count we currently see in a resource group's tooltip, but via the API.
  12. First I'd like to say that I'm happy with the way Recipients and Escalations work. We too have the problem of lots of recipients and escalations because generally our infrastructure operations want to be notified only for infrastructure alerts, but the business service teams want to be notified for all alerts for their business service (even if they can't do anything about it, they just want to be informed). What I've always though would be useful would be to be able to set on the resource group an "Always notify this group" option.
  13. Another idea might be to have critical color "pulse" (using CSS animation).
  14. @Sarah Terry - Resolved for us around 1530h (UK), but I did have to chase support a few times before it was escalated. Can I suggest LM should monitor this endpoint?
  15. Still nothing on the LM status page, but still not working for us at 0920h (UK). https://status.logicmonitor.com/ Though I notice there was a similar incident yesterday (Sep 10th).
  16. For info it's this endpoint that is returning 500: Request URL: .logicmonitor.com/santaba/rest/setting/admins/services/twofa/sms Request Method: POST Status Code: 500
  17. We are unable to login using two factor auth this monring (0800h) in UK. We get a 500 error when users try to get a code (any method, Authy, SMS, phonecall). LogicMonitor status page shows all greens. @Sarah Terry Noticed this though from yesterday: LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Resolved - This incident has been resolved. Sep 10, 16:53 CDT Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact. Sep 10, 16:33 CDT
  18. Hi @daniel Briseno I use a graph of datapoints (see attached). It's system wide view, but just wondering is this what you have in mind but rather by Resource Group or Resource object?
  19. Agree! I too would welcome more attention on the little things that would boost Operations productivity. Can't think of any reason why the options in the emails couldn't be hyperlinks - one click/tap, as well as accepting replies to the email.
  20. Please add options to universally hide Alert Tuning and Info pages when viewing a object in the Resources tree. We want to provide users with a highly simplified Resource tree view (Graphs, Alerts and SDTs only) and we do not want them to see these two pages.
  21. We label our switch interfaces which we show in the resource hierarchy as the description under the wild aliases of the data source sub-objects. We would like the resource Search function to also search the descriptions of objects and include these objects in the search results. This would make it easier and faster to navigate to interfaces by their label/alias.
  22. Please add and option to copy SDTs from resource object to group object. This would save a lot of time when we're refactoring our resource hierarchy.
  23. Please make the SQL Statement field for JDBC data sources into a text area field so that editing a long query statement is easier. It should be a sizable field like the script fields.
  24. We would like to have the ability to "pin" an alert. Use case, an alert is raised for file system utilization, but it's right on the threshold and is fluctuating just enough for the alert to clear the next day, but then comes back the day after that, or a couple of days later. This results in fresh tickets being opened each time. Ops would like to be able to ping the alert, because they know they will need to expand the file system but it might take a week or three to arrange an outage on the business service, and get the change request approved (enterprise environment). Pinning the alert would mean the alert remain in place and does not clear until manually unpinned. Even better would be if LogicMonitor could intelligently detect this kind of condition and auto pin. #AIOps