Ray Scholl

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  1. That was it - I have added both datasources (I did refresh this page). Thanks Steve!
  2. No, not so much (same error) - unless I need to logout/login
  3. This will surely help a lot of customers, thank you for that. You cannot add this at the moment - the import throws an error - any idea when it will be available (or similar functionality)? 503 : This LogicModule is currently undergoing security review. It will be available for import only after our engineers have validated the scripted elements.
  4. I will explain the request here as best I can in a written format but a visual would be simple. By example of FortiGate: We had a requirement to monitor the WAPs (the FortiGate can act as a Wireless LAN Controller (WLC) ) for reporting and performance. Depending upon the size of the firewall 1 through N WAPs can be authorized, configured, and monitored. These devices are visible through SNMP queries against the firewall and offer a rich set of information (CPU, memory, version, SN, model, client associations). Now to the feature - when we added the capabilities it became time consumi
  5. The addition of configuration backups in LogicMonitor has been a great feature for our support team and really helps streamline things. If you like to be aware of people making changes and retain version history is is wonderful, but we have an issue on some of the more modern devices. Many new devices are intelligent and have subscriptions that pull the latest IPS, AV, malicious IP address lists, etc. from the manufacturer. There is also a periodic re-hashing of encrypted information for added security and these are expected behaviors - NOT a config change. We developed our own config
  6. We completed a new integration and after a lot of effort we discovered that the escalation "NEXT" performed the create but subsequently every n minutes a new ticket was created - the ACK also still needs to be performed. Ideally, we would want the escalation to create the ticket and acknowledge the alert. Perhaps the escalation then has a null destination until it clears (active alert) or some other method to avoid repetitive case creation? I had a thread with Desh on support - no suggestions on a workaround.
  7. We go to great lengths in order to add an alias or port name to all of the device interfaces. I was hoping (we had a customer request) that you could include that name/alias/description to the interface name on the reports (instance alias as a nickname or automatically populate the description field each time a discovery runs).