David Medina

LogicMonitor Staff
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About David Medina

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    Community Whiz Kid
  1. Hello, LogicMonitor is continuously working on improving our infrastructure resiliency. As a step in that direction, LogicMonitor will be changing the IP address your account endpoint resolves to. As a reminder, your account endpoint is used when accessing your account via a web browser as well as by the LogicMonitor collectors in your account in order to report metrics data back to our data centers. In normal operations your LogicMonitor account is homed to a single data center /24 IP network address block. Currently all customer endpoints within their /24 block resolve to a X.X.X.192 address. The network block for your account will not change, but the specific IP address in this network range will. Furthermore, the IP address will become dynamic, rotating between a number of addresses within the block. This change will be transparent, requiring no manual changes on your behalf. However, if you have IP restrictions on firewall or proxy devices that do not incorporate the entire network block for your data center, collectors may become blocked from reporting data, resulting in collector down notifications and a halt in data collection from that collector. As a reminder, if you do have IP address restrictions in place, it is best practice to incorporate all LogicMonitor public IP addresses & DNS names into your firewall or proxy in order to accommodate all possible disaster recovery scenarios. We will start the migration towards the end of November. You will receive a one week notification beforehand, as well as another notification on the day of the migration. If you have any questions please feel free to contact customer support via the normal channels.
  2. David, Thank you for the feedback. We currently have a product improvement ticket in for this and hope to offer it in the future. Thanks for sharing your interest. Until then, you can always use the HTTP_Page datasource, that provides response times and Status of any webpage you specify.
  3. Hello, Are you talking about the options listed under Alert Settings? Those would be configured if you wanted to use a custom or alternative alerting method, or relaying the alerts to some type of ticketing board. If you are not, then you do not need to set them. These settings are not based on whether you are using a trial account or not. If you need help setting up alert configurations please click the chat with an engineer button, or submit a support ticket email. You can find the email link below. Thanks. https://support.logicmonitor.com/customer/portal/emails/new