mlavhey

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About mlavhey

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  • Birthday 05/05/1982
  1. Hey Stuart, Thank you for the input on this, it's much appreciated! Acknowledging an alert in LM does associate the alert with the AutoTask ticket creating that 1 to 1 ratio. My team generally further acknowledges additional alerts to that same ticket, so you will have possibly one ticket with a multitude of alerts associated with it. These additional alerts acknowledged are related - For example ... T20200213.XXXX ... has Host Status, PingLoss alerts associated to the ticket for 3 or 4 different WiFi Access Points. Excuse my attempt at a bad ascii picture of the planned app itself: x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x -tickets in your inbox- / associated alerts cleared? x x T2020XXXX.XXXX cleared x x T2020XXXX.XXXX active x x T2020XXXX.XXXX cleared x x T2020XXXX.XXXX cleared x x T2020XXXX.XXXX cleared x x T2020XXXX.XXXX active x x <update button here> x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x So the contents of the window would be your list of tickets assigned to your username above, with the state of the associated alerts on the right to each ticket. Say one active alert is enough to keep it flagged as `active` Hopefully this functionality doesn't already exist somewhere in LM's frontend GUI!
  2. Hello! I've been toying around with the idea of coding up a basic app in the Windows 10 environment that has the following purpose/ functionality: The Goal: - Produce a simple program that lists all assigned tickets by ticket number in a Descending column. While having a LED icon of sorts next to each ticket number... RED/ GREEN to distinguish if that ticket has any active alerts. In Progress / Coding Flow: - Parse currently assigned tickets that are tracking alerts for various devices. (Ticket system being used is AutoTask) - Throw the parsed ticket results into a list/ dictionary. - Scan through the list of ticket references and validate if all the alerts associated to each ticket are active or clear. (Would like to keep it as a simple boolean logic approach of True/False). That would decide whether the LED icon above would be green or red. - Possibly add a single button that updates the list to see the current state per ticket. / Or have it in a delayed loop until the app is closed for updates. My Question / Problem: - My understanding of Logic Monitor when searching for items under the "Alerts" tab and using a specific search string value .. say like, the ticket # that the alert was tagged to is going to show all alerts associated to that value that was search. - Knowing that each alert will have it's own conditions for clearing (example: value exceeds defined value .. so throw the alert) -- Is there any specific LogicMonitor Documentation that may help in checking multiple "LMDXXXXX' numbers and whether its active/clear? Thanks in advance for any thoughts! Project Progress: https://github.com/LavheyM/pyStateOfAlert