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About mgardiner

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  1. Thank you for your reply Cole. I should have been more specific. In the alert that is generated, we would like it to include a link to a knowledge base article outside of LogicMonitor that we are building. That way, when an alert is routed to us, we can simply click the link and follow our organization's instructions for how to troubleshoot it and what procedures to follow. Hope you can help!
  2. Hi all, I have been tasked with providing specific URLs to our troubleshooting knowledge base, based on the type of alert received. I know that we can add the ##DEVICEURL## token to alerts, but we want to be even more granular than device-level URLs. For example, say an alert comes in for high CPU utilization, we'd like the alert to provide the link to the page that instructs our service desk on the required steps to troubleshoot that particular issue, so there would be multiple URLs associated with one device. I hope I explained that correctly. I'm a bit of a novice in IT so I'm hoping someone can point me in the right direction. Thanks!