joshlowit1

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  1. Hi Mike, Thank you for the quick response! Where would I find the log files? I will run some additional tests using WBEMTEST and let you know what I find. Thank you.
  2. Hello, I have an issue where on a VM where a collector is installed it is returning No Data for items such as System Uptime and CPU but returning data for Memory and Processes. When I do a Poll Now on the System Uptime it Times Out. If I do Poll Now on CPU I get NaN and this message: "java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout" I tried to re-install the collector but still getting the same error. I also restarted the LogicMonitor Agent and Watchdog Services along with the WMI service. Any suggestions on how to troubleshoot and resolve? Any help is much appreciated! Thank you.
  3. Hi Team, I have an issue where in the last few months we are seeing a very large increase in TLS SChannel Windows Events on our collectors and was wondering how to try and resolve them. Was there an update or change to LM collectors that could explain the below behavior? This seems to only happen on Collectors (On a regular basis) and happens to multiple clients. I have checked the collector version and also used the LogicMonitor_Collector_TLSVersion and the servers are using TLS 1.2. The most common events and the descriptions are below. Please let me know if I need to provide any other information. Most Common Event Alerts: 36874 - An TLS 1.2 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The TLS connection request has failed. 36887 - A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 70. 36888 - A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 1203.
  4. Hi Stuart, Thank you for the reply, I did find that option selected and I have made the change. So now if this would happen again, do you know if it would alert? I imagine I would get a "No Data" type of alert at least, thoughts? Thank you again for the assistance.
  5. Hi Team, I had a server get updates over the weekend that resulted in a reboot of the server. When the server came back online one of the disks was offline in the Disk Management console. This disk had been monitored in LogicMonitor and when I looked at the device in resources the drive was no longer there. I brought the disk online and then did a "Run Active Discovery" and "Force DataSource Re-Match" and the drive was then back in LM. Is this normal behavior for LM to remove the drive from monitoring if it is not online after a reboot? Is there a way we could alert as a critical if the drive is showing offline? Thank you for any assistance!
  6. Hi Team, I was getting the "No Data" on a lot of the datasources. I went through the WMI troubleshooting and made the needed changes, I did this after I ran the "Poll Now" and got a permissions error. Now I can run "Poll Now" without the error but I am getting NaN and "No data collected from sbproxy" I'm not sure what else I need to do for the data to be collected. A collector did exist on this server but was moved to another server. Before the collector was moved we did not experience this issue. Any help would be appreciated.
  7. I have answered my own question, I was trying to put the expression in a DataSource that did not have the DiskReadsPerSec (I was using a DataSource that had been cloned and applied to a specific client). When I added the expression to the built in DataSource that has the correct DataPoints then it did not give the error.
  8. I may understand why it is not working, just would like confirmation. So the complex datapoint must be in the same datasource as the other datapoints that I am using in the expression, correct? Otherwise I would get the error they do not exist because the complex datapoint wouldn't be able to "read" data from other datasources, correct?
  9. Hi Stuart, Thank you for your reply. I have used DiskReadsPerSec+DiskWritesPerSec and DiskReadsPerSec + DiskWritesPerSec (added spaces between the +). The first one I used before posting this question. Both give the same error "The expression is incorrect (there may be a syntax error or the use of non-existent datapoints)" Based on what I read it should just be the DataPoint1 + DataPoint2. Thats why I am confused on why it is not working.
  10. Hi Team, I am wanting to create a report for TotalIOPS which on a dashboard I have is DiskReadsPerSec+DiskWritesPerSec on the dashboard widget. I would like to create a custom datapoint that can be applied to servers that can be pulled to a report just like any other DataPoint so that I can create a report showing IOPs for a specific point in time such as May 1st 6am to 6pm. Currently I can create a metric report showing Reads and Writes but not the operation to combine them for total IOPs. I did look at the Complex DataPoints page and saw the syntax but it does not give clear real world examples and I've never created a complex datapoint before. I keep getting an error stating either syntax is incorrect or the datapoints do not exist but I copied the datapoints from the widget. Any help would be appreciated!
  11. Thank you! I will look into that!
  12. I am attaching a couple of screenshots. Just states "No result returned for referred counter." All other counters seem to be working ok.
  13. Hi Team, I have a couple of collectors that are showing No Data for SQL Server. Now the SQL servers do not get used a lot as they are in a test environment, would that cause the collector to say "No Data" on all metrics? I have checked and I do not see "No Data" on other item such as CPU or memory which leads me to believe it is not a WMI issue as I have found in the past. Any ideas?
  14. Hi Team, I have a server that is triggering an alert for FileServer instance with the datapoint of ErrorsLogon. I checked the Event Log and there is no events for failed logins. The WMI Query is SELECT * FROM Win32_PerfRawData_PerfNet_Server. Anyone have any ideas on how I can troubleshoot this? Has anyone else experienced this issue? It is only 1 server, no others are having this issue. As I stated in Event Viewer there is no failed login attempts. This triggers several times a day. Any help would be appreciated.
  15. Hi Team, We are running a webcheck on an internal support server running Kayako. When we run a Web Check it is keeping the session open and not closing it. How do we force LogicMonitor to close the connection once it gets an OK from the Web Server?